9808231185, 9803722928 Jawalakhel, Lalitpur, Nepal
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Privacy & Return Policy - Lalitpur Eye Care Center

Our Policies

Transparent guidelines for your experience

Welcome to Our Service Center

We believe in transparency and exceptional service. These policies ensure you have the best possible experience with our products and services.

Return Policy

We want you to be completely satisfied with your purchase. Here's our comprehensive return policy designed with your convenience in mind.

48-Hour Return Window

Return products within 48 hours for full refund or exchange.

Original Condition

Products must be in original condition with tags and packaging intact.

Quality Standards

Items with scratches, damage, or wear may not be eligible.

Proof Required

Original receipt or invoice required for all returns.

Refund Method

Refunds issued in original form of payment.

Repair Policy

Professional repair services for frames and sunglasses with transparent terms and expert craftsmanship.

Professional Assessment

All items assessed before repair to determine feasibility.

Honest Approach

No guarantee on severely damaged items - we're upfront about limitations.

Risk Acknowledgment

Customers assume risk if items break during repair process.

30-Day Warranty

Repairs come with 30-day warranty unless specified otherwise.

Quick Turnaround

Standard repairs typically completed in 3-5 business days.

Privacy Policy

Your privacy is paramount to us. We implement the highest standards of data protection and transparency.

Minimal Data Collection

We only collect information necessary for orders, returns, and repairs.

Purpose-Driven Use

Your data is used solely for order fulfillment and customer service.

Advanced Protection

We implement robust security measures to protect your information.

No Third-Party Sharing

We don't share information except as required for order processing.

Encrypted Payments

All payment transactions are fully encrypted for your protection.

Need Help?

Our dedicated customer service team is ready to assist you with any questions about our policies or services.

Call Us

9808231185, 9803722928

Email Us

info@lalitpureyecare.com

Visit Us

(Opposite of Worldlink)Jawalakhel, Lalitpur, Nepal

24/7 Customer Support

We're always here to help you with any questions or concerns about our services.

Last updated: February 21, 2026

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